Terms & conditions

The seller – a limited liability company KS14 registration number 44103018810, legal address Ciemupes str 1-21, Riga, LV-1024, physical address Pildas iela 16B, Rīga Latvija, LV-1035, phone +371 67112256, e-mail : info@sergis.lv.
Consumer – a natural or legal person who expresses a wish to purchase, purchases or might purchase, or use goods or a service for a purpose, which is not related to his or her economic or professional activity;
Buyer – the person who makes the purchase of goods in the seller’s Internet store. The Buyer can be both the Consumer and the non-Consumer;
Goods – any item offered or sold to a consumer through this website;
Manufacturer – a person who within the scope of his or her economic or professional activity manufactures or renovates goods for sale, or identifies itself as the manufacturer by indicating (labelling) on the goods or the packaging thereof, or in the technical documentation of the goods, its name (firm name), given name, surname, trademark or other distinguishing mark;
Legislation – Cabinet Regulation No. 20 of May 20, 2014 255 “Provisions on the distance contract”, Consumer Rights Protection Law, Civil Law, Commercial Law and other related legal acts.
Guarantee – a free of charge promise by the manufacturer, seller or trader to refund the amount of money paid for the goods, to exchange the goods or articles for conforming goods or articles, to eliminate any non-conformity of the goods or articles free of charge or perform other activities if the goods or articles fail to comply with the characteristics provided for in the advertisement;
Product terms of use – instructions of the manufacturer or the service provider through compliance with which goods or services retain their operational (utilisation) characteristics and adequate quality, and do not pose a threat to the property, health and life of the consumer and to the environment;
Prices – The final price of the item indicated on the Internet site, including taxes and fees, on which the Seller sells goods through this website. The price does not include the cost of delivery of the item;
Internet site – Seller’s website https://motozip.lv Parties – Seller and Buyer.
General Terms and Conditions – these Terms (the General Terms and Conditions of the website).

1. General terms

1.1 These Terms determine the legal relationship between Buyer and Seller.
1.2 Before proceeding with the use of the Internet site, please carefully read these Terms of Use.
1.3 When using the Internet site, the user agrees to comply with these Terms.
1.4 Seller may partly or completely delete, modify, update the information on the Internet site without prior notice.
1.5 The pictures and description of the goods in question may vary slightly from the product offered.

2. Use of the right of Cancellation

2.1The consumer may use the right of withdrawal and unilaterally cancel the goods within 14 (fourteen) days, by covering the costs, in accordance with legal acts.
2.2 The deadline for the use of the right of cancellation shall be calculated from the date of delivery of the goods – if ordered from the date of delivery of the last item – if the order contains several items, from the date of delivery of the last lot of goods or parts – if delivery is to be carried out in batches or parts.
2.3. Use of the right of cancellation means the notification of the Buyer for the waiver of the goods and the submission thereof or sending to the Seller.
2.4. The Cancellation Notice may be used by the Consumer to use the Seller’s Refusal Form (to be developed by the Merchant) or any other express or implied notice of refusal in which the Consumer shall necessarily indicate:

  • Addressee (seller’s name, actual address, telephone number, email address)
  • I declare that I wish to forfeit the purchase of such item
  • Order date / date of receipt
  • Consumer name and surname
  • Consumer address
  • Consumer signature (only if this form is sent on paper)
  • Date

2.5. The returned goods must be delivered to the consumer at Pildas iela 16B, Rīga Latvija, LV-1035 and must be fully stocked.
2.6. By using the right of cancellation, the consumer may return the product to the seller without packaging, if the consumer has not been able to view the product without opening the package and it has not been possible to keep the packaging of the product, for example because of the size of the package, as it is not an integral part of the product. Once your returned item is received and verified, we will send you an email to inform you that we have received your returned item. We will also notify you of the confirmation or rejection of the refund.
2.7. The termination of the cancellation form or the use of the right of withdrawal shall terminate the contract and release the consumer from any contractual obligation arising out of the contract or from the obligation to conclude such an agreement if the offer was made by the consumer.
2.8. The refunded amount is credited back using the original payment method.

3. Consumer responsibility

3.1. The consumer is responsible for reducing the value of the good or using it contrary to good faith, if the product was used during the usage of the right of cancellation beyond the limits required for the identification and verification of its characteristics and type.
3.2. The consumer cannot use the right of cancellation when the product is made according to the instructions of the consumer or the product is clearly personalized, if the product is perishable or it expires soon, after expiration if the consumer was opened, a packaging product which for health and hygiene reasons cannot be returned, due to the delivery is irretrievably mixed with other things, etc.
3.3. The consumer is obliged not later than within 14 days after sending a written refusal to return the product to service provider. The seller or service provider is obliged not later than within 14 days from the day he receives information about the consumer’s decision to withdraw from the contract, to refund consumer the amount of money paid, including the delivery costs paid by the consumer. The money will be returned the same way as the payment was made.
3.4. The consumer is responsible for maintaining the quality and safety of the product during the term of use of the cancellation right. Consequently, in terms of the essence of the right of cancellation, to enable consumer to evaluate obligations arising from the contract, including the comparison of the quality of the offer and the price with other offers, the consumer must use the good as a thorough and careful owner during the term of use of cancellation right.

4. Guarantee

4.1. The consumer is entitled to apply to the seller of the claim for non-conformity of the goods within two years from the date of purchase of the goods. The consumer submits an application for payment to the seller within two months from the day when the goods are found to be defective. The date of purchase of the goods shall be deemed to be the day on which the seller transmits and the consumer has accepted the goods in question.
4.2. If the manufacturer or seller has given a guarantee to the product, after the expiry of the period referred to in Paragraph 4.1, the consumer is entitled to claim a refund throughout the remainder of the guarantee period, in accordance with the conditions specified in the guarantee document. The consumer claim is examined in accordance with the conditions specified in the guarantee document.
4.3. When applying for a defect of the product to the manufacturer or Seller, the Consumer shall attach a copy of the document certifying the transmition of the claim application. The consumer’s claim will be reviewed within 7 business days from the date of receipt of the claim, sending the response to the contact address specified in the claim. If the claim is found to be unfounded and the Buyer disagrees with it, he / she is entitled to use other rights specified in regulatory enactments.

5. Delivery arrangements

We offer worldwide shipping. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. In Latvia:
- Eur 4.99 (VAT 21% included)
- FREE local pickup.
Delivery is provided by courier company. Delivery time 7 - 21 days depending on stock availability. For other countries please contact us.

6. Payment

Payment for a product is possible in one of the following ways:

  • making a non-cash transfer with a Visa or MasterCard payment card
  • paying by bank transfer and sending us invoice

7. Dispute resolution

Any dispute between the Parties arising out of the terms shall be settled in plaintiff’s discretion shall be settled in the courts of the Republic of Latvia.